Please note these are generic FAQs to provide you with answers to general questions. Please contact or register with us to gain access to specific FAQs and web pages created for companies, travel agents and airlines.

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Is your solution a true Global Plug and Play Option?
Yes it is. We can provide analytics for any country in the world. We have companies, travel agents and airline clients today who use our business intelligence solution to fully understand their own air spend (companies), sales, revenue and yields (travel agents and airlines) in BSP and US markets globally. Using the same data set creates a highly transparent environment between all parties and provides information updates each week.
What data source do you use?
For all markets except USA we prefer to use IATA-BSP HOT files.
For USA we use ARC’s ARIA Plus data files for travel agents and CAT files for airline reporting.
As an alternative you can extract data from your mid-office/accounting system to generate a data file to our specifications and provide that to us on a weekly basis. To do so you will need to have access to nearly all ticket fields. Ask us for a copy of the data file template.
Why do you use IATA-BSP HOT and ARC ARIA Plus files?
HOT files (Hand-off Tapes) are the same data set that airlines use in their sales and revenue management systems. They are rich in data - the format is the industry standard data. Similarly ARC ARIA Plus files provide us detailed fields per ticket as well as details of all transactions settled weekly. This enables us to use our IP to generate incredible analytics which are highly accurate.
How accurate are your reports?
Our Ticketed Revenue reports will match to the cent to your BSP or ARC settlement data. The real value add however are our flown revenue reports that come in very close to the airline reported data. On average we have 95% accuracy on our flown revenue reports compared to airline reported data but these could vary by market and carrier. However, our solution provides coupon level reporting to track and reconcile any differences between airline revenue numbers and projected flown revenue.
Our systems also account for refunds and exchanges to readjust the value of flown coupons however if there are “No Shows” or direct airline re-issues these may not be accounted for in Airline Metrics.
What is the Cost of the HOT/ARIA Plus files?
HOT files are free to airlines and already supplied, often on a daily basis.
Please get in touch with ARC for the cost of ARIA Plus and CAT (airlines only) files.
For Agents and companies, it is based on the number of IATA locations & the frequency of reporting e.g. twice per month and location. Our experience to-date is that the quoted costs are highly inconsistent from market to market but there is normally some economy of scale e.g. A client with 10 IATA locations wouldn't pay 10 times the cost of 1 IATA.
Are all taxes included in the revenue reports?
Yes. The dashboards, graphs and reports allow you to both include or exclude taxes such as YQ/YR with just one or two clicks.
What process do Airline Metrics adopt for calculating how revenue is pro-rated across sectors and airlines?
We use the same IATA mileage and proration system that airlines use. This protocol leads to very high levels of accuracy of flown revenue reporting.
How does Airline Metrics calculate the standard commission component of a fare?
Ticketed commissions are reported on the BSP Billing Analysis and the HOT files as well as the ARC ARIA Plus files. We pick the actual commissions paid per transaction.
How does Airline Metrics report flown revenue? Is it not just the airlines’ head office revenue systems that can do this?
We use the same data set as the airlines so when measuring flown revenue we start calculations at the same point as Airlines. We calculate the 'flown' performance based on the coupon date of travel and the standard proration. We also take into account refunds, ACMs and ADMs as well as Exchange tickets and report on "Adjusted Flown Revenue". This is a projection and there can be variances due to no-shows. But over a number of years we now know that our projections are in the high ninety percentile levels to what airlines report.
Is Airline Metrics able to track GDS segments?
Yes. As per the individual coupon data.
We have a segments report added recently.
Can Airline Metrics track values at multiple RBD/booking classes?
Yes. As per the individual coupon data.
Does Airline Metrics report on Cabin data?
Yes. Our team has mapped over 100 major airlines with their RBD/booking classes to cabin. So you can get First, Business, Premium Economy and Economy cabin level reporting with just a couple of clicks. We update the mapping each quarter.
How does Airline Metrics define Domestic / International?
Each ticket is flagged as Domestic or International when issued. This flag then is present in the HOT/ARIA Plus file. We pick up this data field and use it in our report filters.
How does Airline Metrics report O&D?
At two levels. One is as per the individual coupon data per sector. Hence, on prorated flown revenue. The second is at a ticket level in the destination reports. This is the true O&D where we analyse each ticket and each coupon to determine the turn-around point of the journey.
How does the Airline Metrics solution calculate passenger count in all reports?
Passenger count reports and graphs are available on either a coupon basis (flown) or at the ticketed level (at issue date grouping).
Do 'O&D' reports include sectors en-route? E.g. are 2 sectors counted for LON-SIN-SYD?
Yes – 2 sectors would be recorded in flown revenue sector reports.
No - ticketed revenue reports would show one passenger.
Do you provide client specific customised reports?
Yes. The viability of Airline Metrics being able to meet the Client's request will vary on a case-to-case basis but we welcome such requests and where possible incorporate them into our general reporting for all clients. But there are clients who have customised reports that are only visible for them. Please discuss your requirements with us.
Can Airline Metrics provide forward booking reports to Clients?
Yes. Based on the ticketed data, values for each flight coupon are based on the booked flight dates.
How long does it take to go live once you sign up?
On average once the data is on hand it takes around 4 weeks for go live depending upon the volume of data to process
What is the process to get HOT or ARC ARIA Plus data files?
You need to contact IATA-BSP or ARC for HOT files or ARIA Plus files. They will send you the necessary paperwork to sign and create the data files for you to access. You can then either pass on the access details to us or have the files transferred to us via FTP and we then process them.
What about training?
We have training videos for all our modules. In addition, after go live we provide a live training session (either via WebEx or on location depending upon our agreement) after 4 to 6 weeks. A further follow up training session can be organised after a further 3 months to enable more customised discussion.
Do you provide Support?
Yes. Please email all support requests to our team at support@airlinemetrics.com
What does the Airline Metrics solution cost?
Our solution requires no CAPEX, hardware, software or specialist training. It is a 'plug and play' solution.

The cost to the client is driven by the complexity and size of the number of tickets issued on BSP. This includes sales value, volume of individual transactions, the number of IATA locations, the BSP reporting cycle and the frequency of updated reports required. Other factors include the number of User licenses, the amount of historic data to be loaded and the number of incentive contracts to be monitored in the 'Contract Module'.
Does the Airline Metrics solution help manage complex contracts?
Yes. The Contract Module sets a new benchmark in managing complex contracts. It enables you to manage contracts in a proactive manner and provides timely forecasts and also coupon and ticket level transactional reporting.